Returns Policy

Please return goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods. They should be clearly labelled with the Returns Material Authorisation Code (RMA) that we will provide and be sent to:

Endopure Ltd
5 Merchant Square
North Wharf Road
London
W2 1AY

If any of the goods are damaged when they arrive, we will either refund the cost amount in full or send you a replacement free of charge.

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing via our contact us page within 7 days.

If you would like to amend your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a pre-paid return label or by refunding your return postage costs.

We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.